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Terms and Conditions

Company Details

Allied Vehicle Contracts is a trading name of Allied Ventura Limited, registered in England and Wales. Company Registration Number 4296426.

Registered Office: 3 Nile Close, Nelson Court Business Centre, Riversway, Preston PR2 2XU

Trading Address: D Mill, Dean Clough Mills, Halifax, HX3 5AX. Our main telephone number is 01422 329111. For general email enquiries, please write to: info@avc-contracthire.co.uk

© Allied Ventura Limited 2016. All rights reserved.

Initial Disclosure, General Status and Regulated Consumer Information

We are required by the Financial Conduct Authority (FCA), who regulate the financial services industry, of which we are part, to provide you with an 'Initial Disclosure Statement' to enable you to decide whether the services that we offer are suitable for your needs. We are additionally required to advise you on how to make a complaint should you wish to do so. Telephone calls to our office may be recorded for customer service, training and monitoring purposes. Allied Ventura Limited (trading as Allied Vehicle Contracts and having the website www.avc-contracthire.co.uk) is authorised and regulated by the Financial Conduct Authority. We are regulated by the Financial Conduct Authority only for our regulated credit broker activities and for the introduction of regulated consumers to credit agreements and consumer hire agreements. We are not a lender. Our Firm Reference Number is 662340. This information can be verified by contacting the FCA on (telephone) 0800 111 6768 or by viewing the Financial Services Register at www.fca.org.uk

We are a credit brokerage and intermediary, providing a comparison, recommendation and introduction service for a range of vehicle credit agreements and consumer hire contracts, from a panel of providers with whom we have no constitutional relationship. We may receive a commission from a principal agreement provider if you decide to enter into an agreement introduced to you by us.

Most credit/hire contracts that we may recommend are offered on a 'status' basis, so an application for credit may be required in the name of the individual or business entity applying. This application may require the provision of personal data which will be used by an underwriter from one or more funders to determine the ability of you/the lessee/the borrower to make the repayments, and will be managed by us in accordance with prevailing data protection principles. Searches may be conducted with credit reference agencies and a record of these searches will be recorded against the credit information of the individuals searched. We will ask only for information necessary to determine the identity of the applicant/s and details of income or proof of trading necessary to assess ability to meet the commitment of any proposed contract/s. Any personal information supplied will be held securely and not for longer than is necessary to meet record compliance requirements. Our Data Protection Registration Number is Z7551597.

We are a Leasing Broker Member of the BVRLA - the British Vehicle Rental and Leasing Association - Membership Number 1190.

It is our aim to at all times provide the highest standard of service and advice to all our customers, central to which is the provision of sound advice, to the best of our ability, to determine the most appropriate type of financing/credit and the most competitive offering from a range of potential credit providers with whom we have no constitutional relationship.

Complaints Procedure

Allied Vehicle Contracts prides itself on a high standard of customer satisfaction outcomes and we hope to meet and exceed your expectations in every regard. However, should you feel the need to complain about any aspect of the service that you have received from us or are disatisfied with a product we have introduced you to, we aim to resolve this as quickly as possible for you. Most complaints can be dealt with quickly and efficiently by contacting your Account Manager, if it relates to an existing or proposed contract matter. Otherwise, please contact us and we will advise you of our Complaints Procedure. You can contact us by telephone - freephone 0800 028 8323 or by writing to: Complaints Manager, Allied Vehicle Contracts, D Mill, Dean Clough Mills, Halifax HX3 5AX, or by emailing david@avc-contracthire.co.uk and we can send a writtten copy of our Complaints Procedure by return. It is our intention to deal with all complaints in a fair and timely manner and we undertake to acknowledge your complaint in writing within 72 working day hours of receipt, if we cannot otherwise resolve your complaint sooner. We warrant to issue our final response no later than eight weeks after receipt of your complaint, unless circumstances make this impossible, in which case we will write to you explaining the reasons for any delay and advising you of an anticipated final response date. In the event of a failed resolution you may be able to refer a complaint to both the BVRLA (British Vehicle Rental and Leasing Association) complaints@bvrla.co.uk and / or the Financial Ombudsman Service complaint.info@financial-ombudsman.org.uk if you do so within six months of the date of our final decison.

Our Treating Customers Fairly Policy

“We aim to provide a bespoke customer service experience rather than a transactional sale. We will provide sound product advice and guidance on affordability. We will offer value for money rentals and payments and life-long contract support.”

David Whitehead, Managing Director.

This statement embodies our absolute intent to treat all our customers as fairly as we possibly can.

In practical terms, we aim to achieve consistently high customer outcomes by investing in the company to become a preferred and recommended provider of vehicle funding solutions to business users and consumers. By providing reliable customer advice, value for money credit and hire products and supporting services in a manner that is compliant, commercially supportive of our customer proposition and which enables a sustainable and profitable business.

We undertake to work together as a team to ensure that we meet our customers’ expectations and to treat them as we would ourselves hope to be treated.

We further undertake to:

  • Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly
  • Invest in technology and CRM software platforms to improve our customer care processes
  • Monitor calls and activities to ensure that each enquiry is treated consistently and that any advice given is in the customers’ best interests
  • Continually assess the services we provide to ensure we can meet changing requirements
  • Provide documentation to clearly and unambiguously explain who we are and how we work
  • Maintain a robust and responsive customer issue response ethic

We constantly monitor our ability to achieve these standards through:

  • Regular staff performance assessments
  • Internal and external audits
  • Customer satisfaction surveys

Regulated Consumer Policy

We reserve the right not to offer contracts to private individual consumers where we are unable to satisfy ourselves that they are able to afford the contract commitment and/or are unsure regarding circumstantial changes which might affect their ability to afford the contract; and/or where we feel the customer is unable to understand the function and characteristics of the product after reasonable efforts have been made to clarify their understanding.

Use of this Website

The following terms and conditions apply to any user's use of this website - www.avc-contracthire.co.uk.

These terms and conditions contain all the terms of agreement between Allied Ventura Limited trading as Allied Vehicle Contracts ("we", "us", "our", "ourselves") and the user of this website www.avc-contracthire.co.uk ("you", "your", "yourself").

By accessing this website, and/or using the information provided on or via this website, you agree to be bound by these terms and conditions.

The information provided on or via this website should not be used as a substitute for any form of advice. Decisions based on this information are for your own account and risk.

Although Allied Ventura Limited attempts to provide accurate, complete and up-to-date information, which has been obtained from sources that are considered reliable, Allied Ventura Limited makes no warranties or representations, express or implied, as to whether information provided on or via this website is accurate, complete or up-to-date.

Allied Ventura Limited controls and maintains this website from England and makes no representation that the information provided on or via this website is appropriate or available for use in other locations. If you use this website from other locations, you are responsible for compliance with applicable local laws.

Allied Ventura Limited does not represent or warrant that this website functions without error or interruption.

The information contained in this website, including vehicle rentals, descriptions, technical and specification information and pricing is subject to change without notice and does not constitute any offer of a contract without separate written verification from Allied Ventura Limited.

While we attempt to maintain accurate information at all times, we cannot accept any liability - financial or otherwise – for any consequential loss which may arise as a consequence of your using the information contained in this site. The images contained in this site may in some cases be representative and not exact to the product descriptions they are associated with.

Any personal or corporate tax calculations reached using information contained in this site should be verified by an appropriately qualified third party. Allied Ventura Limited cannot be held liable for any errors in tax calculations which result from your use of information contained in this site.

Vehicle Contract Information

Allied Ventura Limited reserve the right to withdraw any rental, quotation or financial illustration before a vehicle contract is ordered by you or a supply agreement becomes binding between us. This may be because of a number of reasons which may include but is not limited to: Principal contract provider error, changes in the cost of money, changes in the availability of the subject vehicle, vehicle manufacturer/dealer price increases. If you apply for credit on behalf of a Limited Company you are confirming that you have the authority to instruct a credit search to proceed in the name of the Company and its Directors.

By committing to a credit or hire agreement introduced by us you accept responsibility for the operation and maintenance of the vehicle in accordance with manufacturer guidelines. This includes keeping the Vehicle properly serviced in accordance with the manufacturer recommended service schedule and, when on a maintained agreement, by an agent approved by the finance company.

Should you proceed on a credit or hire agreement on a pre-registered vehicle, you will benefit from the balance of the manufacturers standard warranty only. Subject to the chosen duration of the contract, an MOT may be required within the contract period and this will be payable by you if you do not have a maintenance agreement.

All prices quoted exclude VAT. Rentals are subject to credit approval, availability of vehicles and continuation of manufacturer campaign discounts/terms. Vehicle excise duty is included in the rentals for all contract hire agreements for the duration of the contract, but changes to the prevailing rate of VAT and vehicle excise duty are not covered and will be adjusted and reflected in monthly rentals. During the life of an agreement you may be liable for additional costs which could include vehicle excess mileage charges, early termination charges, servicing costs, maintenance costs, tyre replacement costs, out of warranty repair costs and breakdown/vehicle recovery costs, subject to the provisions/exclusions of your agreement, and de-hire damage charges. If you do not take a contract in which servicing and/or maintenance and/or tyre replacement is included, then you will be responsible for the payment of these costs and any maintenance required in accordance with manufacturer recommendations. Unless stated to the contrary, advertised prices include driven UK mainland delivery by an approved driver. The rentals contained in this web site are for information purposes only and do not constitute an offer by us. In placing an order with us you understand that we are acting as an introducer to a third party principal contract provider with whom you will sign an agreement which will be binding upon you, subject to any cancellation rights that you will have and which will be made known to you before the agreement becomes binding. Your payments/rentals will be made to the principal provider, not to us. We will additionally source the subject vehicle for the agreement on your behalf. We will give an estimated date of delivery for the vehicle and the commencement of the accompanying credit/hire agreement, but will not accept any liability or consequential loss, financial or otherwise that may result from any delays beyond the estimated delivery date of the supplying manufacturer or dealer.

Certain manufacturer offered 'connected car services' may not be made available to you, subject to the lease/credit agreement providers restriction on supply policy. The restriction placed on accessing such services is considered necessary to maintain the efficient operation, servicing and support of the vehicle and also to protect against the potential misuse of personal data. Should you require clarification on any specific contract or vehicle regarding which services may or may not be available, please contact us to request this clarification before proceeding with an order.

If you wish to cancel a vehicle contract order before delivery, you must do so by writing to: Managing Director, Allied Vehicle Contracts, D Mill, Dean Clough Mills, Halifax HX3 5AX. If you cancel an order for a contract vehicle and/or do not take up the hire/credit agreement, outside of your statutory rights to cancel, then we reserve the right to pass on any costs (such as cancellation fees levied to us from a supplying vehicle dealer) or losses (including any loss of profit) to you/the customer up to a maximum of 3% of the vehicle purchase price including VAT.

Third Party Information, Products and Services

Allied Ventura Limited provides hypertext links to third party websites; such links are not an endorsement by Allied Ventura Limited of any products or services provided on or via such websites. The use of such links is entirely at your own risk and Allied Ventura Limited accepts no responsibility or liability for the content, use or availability of such websites. Allied Ventura Limited has not verified the truth, accuracy, reasonability, reliability, and completeness of any content of such websites.

Intellectual Property

Allied Ventura Limited, or the relevant owner, retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this website (including all texts, graphics and logos). You may not copy, download, publish, distribute or reproduce any of the information contained on this website in any form without the prior written consent of Allied Ventura Limited or the appropriate consent of the owner. However, you may print and/or download information contained on this website for your own personal use.

Communication On Line

Messages that you send to Allied Ventura Limited by e-mail may not be secure. Allied Ventura Limited recommends that you do not send any confidential information to Allied Ventura Limited by e-mail. If you choose to send any messages to Allied Ventura Limited via e-mail, you accept the risk that they may be intercepted, misused and modified by a third party.

Exclusion of Liability

Neither Allied Ventura Limited nor any of its agents or subcontractors shall be liable to the maximum extent permitted by law for any direct, indirect, special, incidental, consequential, punitive, or exemplary damages, including lost profits (even if Allied Ventura Limited is advised of the possibility thereof) arising in any way from, including but not limited to, (i) any defects, viruses and any other malfunctions caused to any equipment and other software in connection with access or use of this website, (ii) the information provided on or via this website, (iii) the interception, modification or misuse of information transmitted to Allied Ventura Limited or transmitted to you, (iv) the functioning or non-availability of this website, (v) the misuse of this website, (vi) the loss of data, (vii) downloading or use of any software made available by this website, or (viii) claims of third parties in connection with the use of this website.

The exclusion of liability is also made for the benefit of directors and employees of Allied Ventura Limited.

Applicable Law

This website and its terms and conditions shall be governed by and construed in accordance with the laws of England. All disputes arising out of or in connection with these terms and conditions shall be submitted to the exclusive jurisdiction of the courts of England.

Amendments

Allied Ventura Limited reserves the right to change the information provided on or via this website, including these terms and conditions at any time and without notice. It is recommended that you review the information provided on or via this website periodically for changes.

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