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Terms and Conditions

The following information, terms and conditions apply to any engagement between any prospective customer or customer ("you", "your", "yourself", “they”) of Allied Ventura limited ("we", "us", "our", "ourselves") and/or any user's ("you", "your", "yourself", “they”) use of our website - www.avc-contracthire.co.uk. If you engage with us for prospective or actual commercial dealings or use our website, then you do so with the express acknowledgement of this information and acceptance of these terms and conditions.

Company Details

Allied Vehicle Contracts is a trading name of Allied Ventura Limited, a company registered in England and Wales. Company Registration Number 04296426. VAT Reg. No. 675 4909 90.

Registered Office: 3 Nile Close, Nelson Court Business Centre, Riversway, Preston PR2 2XU.

Trading Address: D Mill, Dean Clough Mills, Halifax, HX3 5AX. Our main telephone number is 01422 329111.

For general email enquiries, please write to: david@avc-contracthire.co.uk

Initial Disclosure, General Status and Regulated Customer Information

We are required by the Financial Conduct Authority (FCA), who regulate the financial services industry, of which we are part, to provide an 'Initial Disclosure Statement' to enable customers and prospective customers that are classified as regulated, to decide whether the services that we offer are suitable for their needs. We are additionally required to advise on how to make a complaint should you wish to do so.

Telephone calls to our office may be recorded for customer service, training and compliance monitoring purposes. Allied Ventura Limited (trading as Allied Vehicle Contracts and having the website www.avc-contracthire.co.uk) is authorised and regulated by the Financial Conduct Authority. We are regulated by the Financial Conduct Authority only for our regulated credit broker activities and for the introduction of regulated customers to credit and hire agreements offered by a panel of third party principals. We are not a lender. Our Firm Reference Number is 662340. This information can be verified by contacting the FCA on (telephone) 0800 111 6768 or by viewing the Financial Services Register at www.fca.org.uk.

We are a credit brokerage and intermediary, providing a comparison, recommendation and introduction service for a range of business and consumer vehicle credit and hire agreements, from a panel of principal providers with whom we have no constitutional relationship. We may receive a commission from a principal agreement provider if you decide to enter into an agreement recommended by us. We will not charge you any processing or administration fees either at the outset or during the contract and our earnings are limited to any commission paid to us by the provider of your credit or hire agreement and are included in the quoted costs of your credit or hire agreement. As part of our treating customers fairly policy, we will ensure that no preference is given to any product or funder from our panel and that any commission potential is consistent between those funders before we recommend the lowest cost agreement.

Most credit/hire agreements that we may recommend are offered on a 'status' basis, so an application for credit may be required in the name of the individual or business entity applying. This application may require the provision of personal data which will be used by a credit underwriter from one or more principal agreement providers to determine credit-worthiness and the ability of you/the lessee/the borrower to afford the rentals/repayments. The control/processing of this personal information will be managed by us in accordance with prevailing data protection principles. Searches may be conducted with credit reference agencies and a record of these searches will be noted against the credit information of the individuals searched. We will ask only for information necessary to determine the identity and likely credit-worthiness of the applicant/s and details of income or proof of trading necessary to assess ability to meet the payment/hire commitment of any proposed agreement/s. Any personal information supplied will be held securely and not for longer than is necessary to support the conception of the contract and meet record-keeping compliance requirements. Our Data Protection Registration Number is Z7551597. You can view our Privacy Policy by visiting our website at www.avc-contracthire.co.uk.

We are a Leasing Broker Member of the BVRLA - the British Vehicle Rental and Leasing Association – our membership Number is 1190.

It is our aim to at all times provide the highest standard of service to all our customers, central to which is the provision of sound advice, to the best of our ability, to determine the most appropriate type of credit/hire agreement and the most competitive offering from a non-exhaustive range of potential credit/hire agreement providers.

If you are a consumer looking to take a contract in your own name, you may be entitled to rights of cancellation under distance selling regulations which will allow you 14 days to cancel after documents have been signed by both parties. Full details of the start point of the cancellation period will be made known following the providers receipt of the main credit or hire agreement. If you decide to proceed with a credit agreement you will not own the vehicle until all the sums required under the agreement have been paid, including any option to purchase fee. The vehicle can berepossessed without a court order in the event of payment failure, unless you have paid a third or more of the total amount payable. If you proceed with a contract that does not include a maintenance or servicing package, you will be required to service and maintain the vehicle according to the manufacturer recommendations, including the replacement of tyres, and these costs will be payable by you.

Complaints Procedure

Allied Vehicle Contracts prides itself on a high standard of customer satisfaction outcomes and we hope to meet and exceed your expectations in every regard. However, should you feel the need to complain about any aspect of the service that you have received from us, or are dissatisfied with a product we have introduced you to, we aim to resolve this as quickly as possible. Most grievances can be dealt with quickly and efficiently by contacting a member of our staff, if it relates to an existing or proposed contract matter. If you believe your issue cannot be resolved in this way, please contact us and we will advise you of our complaints procedure. You can contact us by telephone – free-phone 0800 028 8323 or by writing to: The Complaints Manager, Allied Vehicle Contracts, D Mill, Dean Clough Mills, Halifax HX3 5AX, or by emailing david@avc-contracthire.co.uk. We will send you a written copy of our complaints procedure by return. It is our intention to deal with all complaints in a fair and timely manner and we undertake to acknowledge your complaint formally in writing within 5 working days, if we cannot resolve the matter to your satisfaction within 72 working day hours of receipt. We warrant to issue our final response no later than eight weeks after receipt of your complaint (complainants eligible under FCA Dispute resolution rules) or within 30 days of receipt (complainants not eligible under FCA Dispute resolution rules), unless circumstances make this impossible, in which case we will write to you explaining the reasons for any delay and advising you of an anticipated final response date. In the event of our not upholding your complaint, you may be able to refer the complaint to both the BVRLA (British Vehicle Rental and Leasing Association) - complaints@bvrla.co.uk and / or the Financial Ombudsman Service - complaint.info@financial-ombudsman.org.uk if you do so within six months of the date of our final decison.

Our Treating Customers Fairly Policy

“We aim to provide a bespoke customer service experience rather than a transactional sale. We will provide sound product advice and guidance on affordability. We will offer value for money rentals and payments and life-long contract support.”

This statement embodies our absolute intent to treat all our customers as fairly as we possibly can.

In practical terms, we aim to achieve consistently high customer outcomes by investing in the Company to become a preferred and recommended provider of vehicle funding solutions to business users and consumers. By providing reliable customer advice, value for money credit and hire products and supporting services in a manner that is compliant, commercially supportive of our customer proposition and which enables a sustainable and profitable business. We undertake to work together as a team to ensure that we meet our customers’ expectations and to treat them as we would ourselves hope to be treated.

We further undertake to:

  • Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly
  • Invest in technology and CRM software platforms to improve our customer care processes
  • Monitor calls and activities to ensure that each enquiry is treated consistently and that any advice given is in the customers’ best interests
  • Continually assess the services we provide to ensure we can meet changing requirements
  • Provide documentation to clearly and unambiguously explain who we are and how we work
  • Maintain a robust and responsive customer issue response ethic

We constantly monitor our ability to achieve these standards through:

  • Regular Sales Staff meetings, performance assessments and file reviews
  • Internal and external process and policy audits
  • Customer feedback
  • Complaint file reviews and root cause response

Regulated Consumer Policy

We reserve the right not to offer contracts to private individuals and other regulated customers, where we are unable to satisfy ourselves that they are able to afford the agreement commitment and/or are unsure regarding circumstantial changes which might affect their ability to continue to meet the demands of an agreement; and/or where we feel the customer is unable to understand the function and characteristics of the agreement after reasonable efforts have been made by us to clarify their understanding.

Use of this Website www.avc-contracthire.co.uk

By accessing our website, and/or using the information provided on or via the website, you agree to be bound by these terms and conditions.

Although Allied Ventura Limited attempts to provide accurate, complete and up-to-date information, which has been obtained from sources that are considered reliable, Allied Ventura Limited makes no warranties or representations, express or implied, as to whether information provided on or via the website is accurate, complete or up-to-date. Allied Ventura Limited controls and maintains the website from England and makes no representation that the information provided on or via the website is appropriate or available for use in other locations. If you use the website from other locations, you are responsible for compliance with applicable local laws.

Allied Ventura Limited does not represent or warrant that the website functions without error or interruption.

The information contained in the website, including vehicle rentals, descriptions, technical and specification information and pricing is subject to change without notice and does not constitute any offer of a contract without separate written verification from us.

Allied Ventura Limited does not represent or warrant that this website functions without error or interruption.

The information contained in this website, including vehicle rentals, descriptions, technical and specification information and pricing is subject to change without notice and does not constitute any offer of a contract without separate written verification from Allied Ventura Limited.

While we attempt to maintain accurate information at all times, we cannot accept any liability - financial or otherwise – for any consequential loss which may arise as a consequence of your using the information contained in the website. The images contained in this site may in some cases be representative and not exact to the product descriptions and/or pricing information they are associated with.

Any personal or corporate tax calculations reached using information contained in this site should be verified by an appropriately qualified third party. Allied Ventura Limited cannot be held liable for any errors in tax calculations which result from your use of information contained in this site.

Vehicle and Credit/Hire Agreement Information

Allied Ventura Limited reserves the right to withdraw any rental, quotation or financial illustration before a vehicle agreement is entered into by you or a supply agreement becomes binding between us. This may be because of a number of reasons including but not limited to: principal contract provider error, changes in the cost of money, changes in the availability of the subject vehicle, vehicle manufacturer/dealer supply price increases.

If you apply for credit on behalf of a Limited Company you are confirming that you have the authority to instruct a credit search to proceed on behalf of the Company and its Directors.

By committing to a credit or hire agreement introduced by us you accept responsibility for the operation and maintenance of the vehicle in accordance with manufacturer and credit provider guidelines, terms and conditions. This includes keeping the vehicle properly serviced in accordance with the manufacturer recommended service schedule and, when on a maintenance inclusive agreement, by a servicing agent or equipment provider approved by the provider of that agreement.

Should you proceed on a credit or hire agreement on a pre-registered vehicle, you will benefit from the balance of the manufacturers standard warranty only. Subject to the chosen duration of the agreement, an MOT may be required within the agreement period and this will be payable by you if you do not have a maintenance inclusive agreement.

All prices quoted exclude VAT unless otherwise indicated. Rentals are subject to credit approval, continued availability of the subject vehicle and continuation of manufacturer campaign discounts/terms. Vehicle excise duty is included in the rentals for all contract hire agreements (business and personal) and all Contract Purchase agreements (business only) for the duration of the contract, but any changes to the prevailing rate of VAT and vehicle excise duty (VED) charges, once the agreement has commenced, are not covered and will be applied and reflected in adjusted monthly rentals or ad-hoc recharges as deemed appropriate by the principal agreement provider. During the life of an agreement you may be liable for additional costs which could include vehicle excess mileage charges, early termination charges, servicing costs, maintenance costs, tyre replacement costs, out of warranty repair costs and breakdown/vehicle recovery costs, subject to the provisions/exclusions of your agreement, and de-hire damage charges which fall outside BVRLA Fair Wear and Tear standards. If you do not take a contract in which servicing and/or maintenance and/or tyre replacement is included, then you will be responsible for the payment of these costs and any maintenance required in accordance with manufacturer recommendations. Unless stated to the contrary, advertised prices include driven UK mainland delivery by an approved driver, not trailered delivery. The rentals contained in the web site www.avc-contracthire.co.uk are for information purposes only and do not constitute an offer by us. In placing an order with us you understand that we are acting as an introducer to a third party principal agreement provider with whom you will sign an agreement which will be binding upon you, subject to any cancellation rights that you will have and which will be made known to you before the agreement becomes binding. Your payments/rentals will be made to the principal provider, not to us. We will additionally source the subject vehicle for the agreement on your behalf. We will give an estimated date of delivery for the vehicle and the commencement of the accompanying credit/hire agreement, but will not accept any liability or responsibility for consequential loss, financial or otherwise, that may result from any delays beyond the estimated delivery date of the supplying manufacturer or dealer.

Certain manufacturer offered 'connected car services' may not be made available to you, subject to the hire/credit agreement provider’s restriction on supply policy. The restriction placed on accessing such services is considered necessary to maintain the efficient operation, servicing and support of the vehicle and also to protect against the potential misuse of personal data. Should you require clarification on any specific agreement or vehicle regarding which services may or may not be available, please contact us to request this clarification before proceeding with an order.

Unless otherwise indicated by us in writing, any vehicle credit/hire agreement introduced to you by us expressly requires fully comprehensive insurance to be arranged by you at your cost, appropriate to cover the replacement value of the subject vehicle. This cover should be arranged and maintained for the entirety of the agreement from and including the date of vehicle delivery to and including the date of vehicle collection. Certain vehicle types need to be driven in a particular manner to protect and promote the healthy function of the vehicle. This includes, but is not limited to, diesel engines fitted with a Diesel Particulate Filter (DPF). If you specify this kind of vehicle you accept, by signing any order with us, responsibility for your own familiarisation and correct operation of the vehicle according to the manufacturer recommendations.

Third Party Information, Products and Services

Allied Ventura Limited may provide hypertext links from www.avc-contracthire.co.uk to third party websites; such links are not an endorsement by Allied Ventura Limited of any products or services provided on or via such websites. The use of such links is entirely at your own risk and Allied Ventura Limited accepts no responsibility or liability for the content, use or availability of such websites. Allied Ventura Limited has not verified the truth, accuracy, reasonability, reliability, and completeness of any content of such websites.

Intellectual Property

Allied Ventura Limited, or the relevant owner, retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via its website www.avc-contracthire.co.uk (including all texts, graphics and logos). You may not copy, download, publish, distribute or reproduce any of the information contained in this website in any form without the prior written consent of Allied Ventura Limited or the appropriate consent of the owner. However, you may print and/or download information contained on this website for your own personal use.

Communication On Line

Messages that you send to Allied Ventura Limited by e-mail may not be secure. Allied Ventura Limited recommends that you do not send any confidential information to Allied Ventura Limited by e-mail. You can contact us for details of our secure document upload facility. If you choose to send any messages to Allied Ventura Limited via e-mail, you accept the risk that they may be intercepted, misused and modified by a third party.

Exclusion of Liability

Neither Allied Ventura Limited nor any of its agents or subcontractors shall be liable to the maximum extent permitted by law for any direct, indirect, special, incidental, consequential, punitive, or exemplary damages, including lost profits (even if Allied Ventura Limited is advised of the possibility thereof) arising in any way from, including but not limited to, (i) any defects, viruses and any other malfunctions caused to any equipment and other software in connection with access or use of the website www.avc-contracthire.co.uk (ii) the information provided on or via the website www.avc-contracthire.co.uk (iii) the interception, modification or misuse of information transmitted to Allied Ventura Limited or transmitted to you (iv) the functioning or non-availability of the website www.avc-contracthire.co.uk (v) the misuse of this website www.avc-contracthire.co.uk (vi) the loss of data, (vii) downloading or use of any software made available by the website www.avc-contracthire.co.uk, or (viii) claims of third parties in connection with the use of the website www.avc-contracthire.co.uk.

The exclusion of liability is also made for the benefit of directors and employees of Allied Ventura Limited.

Amendments

Allied Ventura Limited reserves the right to change this information, terms and conditions and the information provided on or via the website www.avc-contracthire.co.uk at any time and without notice. It is recommended that you review this information and these terms and conditions at our website www.avc-contracthire.co.uk periodically for changes.

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